This Refund & Cancellation Policy applies to fees paid directly for Intek Invoice plans or Platform services supplied by Intek Ghana. It does not govern money collected by a business from its own customers.
1. Free trials
Where a free trial is offered, no subscription refund is due for the free trial period because no subscription fee was charged. Trial access may end automatically when the trial expires unless the account is upgraded or extended.
2. Paid subscriptions
Unless a specific offer, invoice, or written agreement states otherwise, a paid subscription grants access for the purchased billing period. Subscription fees are generally non-refundable once the paid service period has started, except where a refund is required by applicable law or where we determine that a billing or provisioning error occurred.
3. Situations where a refund may be considered
We may review a refund request where, for example:
- The same Intek Invoice subscription was charged more than once by mistake.
- An incorrect amount was collected because of a verified billing error.
- A paid service was not provisioned and we could not restore or provide the purchased service within a reasonable period.
- A refund is required by applicable law or an express written commitment from Intek Ghana.
4. Change of mind and unused time
Stopping use of the Platform, failing to use available features, changing business plans, or cancelling during an already-started paid period does not by itself create a right to a refund for unused time.
5. Cancellation and future billing
If recurring billing is introduced or enabled for your account, cancellation will normally stop future renewals after the current paid period. Any outstanding invoice or fee that became due before cancellation remains payable unless expressly waived.
6. Intek SMS credits
Intek SMS credits are purchased and managed through the separate Intek SMS platform. Refunds, expiry, Sender ID matters, and other issues relating specifically to SMS credits are handled under the terms and policies applicable to Intek SMS.
7. Storefront orders and merchant refunds
Intek Invoice does not normally hold money paid by a shopper to a business using an Intek Invoice storefront. Refunds for products or services sold by that business are therefore the responsibility of the business and its customer, according to their agreement and applicable law.
8. How to request a billing review
Contact the in-app Support Desk with the business name, payment date, amount, invoice or reference number, and a short explanation of the issue. We may request reasonable supporting information before making a decision.
9. Approved refunds
Where a refund is approved, it will normally be returned using a reasonable available payment method. Processing time may depend on the original payment channel or financial institution.
10. Contact
For subscription or billing questions, use the in-app Support Desk, visit intekghana.com, or contact Intek Ghana via WhatsApp on 055 932 3231.